Take a look at the frequently asked questions. If you still can't find the answer to your questions, send us an e-mail to the customer service: sc@briston-watches.com



ORDER

What if I have not received an order confirmation?

Your order confirmation is sent to your e-mail address directly when your order is placed. You can check if the e-mails are not in your spam box or also see your order if you log in to your user account. If you have not received a confirmation, please contact customer our service.

Which countries do you deliver?

Briston delivers its watches all over the world. If your country is not in the list, please contact us: sc@briston-watches.com

What is the shipping cost?

Briston offers free standard shipping worldwide and 19€ for Express delivery.

What is the delivery time?

Find all the details for delivery time by zone on : www.briston-watches.com/en/content/1-shipping. Delays indicated are an average.

Do I have to pay customs duty and VAT outside the EU?

If you order outside the EU, VAT and customs duty have to be paid in your homeland. Both VAT and customs duty differs between countries and we advise you to contact your customs office for more information.



RETURN AND REPAIR

Return/Exchange

If you ordered your watch and straps on Briston’s website www.briston-watches.com, you should return them, at your cost, with the return form at :

KPWP - Service Client BW

47, rue de Liège

75008 Paris - FRANCE

For any watch purchase from an authorized Briston dealer, please first contact him who will proceed with the return.

Repair

For all repairs not covered by the 2-year Briston warranty, you should contact a professional watchdealer or contact by e-mail our customer service that will evaluate the cost of the repair : sc@briston-watches.com. For example, a broken glass: 51€ (incl. tax). The shipping to the customer service is at your cost.

How long time to repair my watch?

It takes 10 working days for a watch to be repaired and to be delivered.

How to change the battery of my watch?

All Briston movements require a battery which is available worldwide. We recommend that you contact a professional watchdealer to change the battery on your watch.



TECHNICAL QUESTIONS

What is the size of the straps?

Our Briston watches have all the same width of strap: 20 mm. But we offer 2 lengths of strap : 280 mm, it is the genuine NATO strap to do a return in the loop, and 245 mm, more classic strap.

Can I buy a watch with a different strap?

All our watches and straps have been designed to create the best look by our designers. Currently, we do not offer to our customers to buy a watch with a personalized strap. If you want to change the look of your watch with another strap, you have to buy an extra strap.

Where can I find the instructions manual?

All instructions manuals can be downloaded in PDF from this Page.

Why the chronograph hand is not running permanently?

Do not confuse the chronograph hand and the second hand on the HMS model. The chronograph is used to calculate a time so the hand only works when the upper button is pushed. Be careful, when the chronograph hand is running constantly you risk to lose the water resistance of your watch and it is not covered by the Briston warranty.