Return & exchange process

You have a period of 30 days from the date on which you take physical possession of the product(s) you ordered on www.briston-watches.com, to return them at your cost.

Please, contact us by email so we can give you the return or exchange procedure: sc@briston-watches.com

Products must be packaged properly with the invoice and return form, that we will send you by e-mail. For security and peace of mind, we strongly suggests sending insured registered post as we are not liable for loss of returned parcels.

The products can not be refunded or exchanged if they have been worn and damaged.

Once received in the warehouse, the returned product(s) will be inspected and processed within 3 working days. We will send you an e-mail to inform about the modalities for the refund or the exchange of products.

No return can be made in person. 



2 YEARS INTERNATIONAL WARRANTY

Thanks to the BRISTON warranty, any BRISTON watch that has to be repaired due to a manufacturing fault will be repaired free of charge. 

The warranty certificate must be completed, stamped and signed by the authorized BRISTON retailer.

The following damages or cases are not covered by the BRISTON warranty:

• any damage resulting from inadequate or insufficient care, an accident or normal wear and tear;

 

• the watch dial, strap, case, cristal, battery, strap links and any other accessory sold with the watch or contained in the packaging;

 

• any complaint associated with damage or injury caused directly or indirectly by wearing the BRISTON watch;

 

• a functional failure following the battery running out;

 

• loss of water resistance following exposure to water at a pressure greater than 100 meters OR loss of water resistance after using the watch or chronograph buttons under water OR damage following the use of alcohol or detergents OR significant damage or corrosion on the watch.

 

BRISTON will send a bill for its fees to clients claiming additional services or who are unable to present a valid warranty certificate. 

The information above is classed as technical information and will be subject to final approval from BRISTON. All cases not covered by the above list will be dealt with accordingly. The information contained in this document belongs to BRISTON and may not be reproduced without its authorization.

 

Every BRISTON timepiece comes with a 2-YEAR INTERNATIONAL WARRANTY against defects in material and workmanship. This warranty covers all parts except the battery and all above mentioned elements.

 

We will not be responsible for any consequential damages arising from the ownership or use of timepiece. 

 

Should your timepiece become inoperative due to a defect in materials or workmanship, please return it to our office. 

 

In case of substitution of your BRISTON watch, we will always try to find a similar product for your best satisfaction. 

BRISTON can not guarantee exact & similar patterns or colors specially with the “tortoise shell” pattern as the cellulose acetate is handmade & unique.

 

Please include your watch, the completed warranty form (with stamp of the shop) together with your proof of purchase clearing stating the nature of the fault. 

 

The limited warranty is void if the defect is discovered to be caused by abuse or tampering with the watch.

 

For any watch purchase from an authorized BRISTON dealer, please first contact him who will proceed with the return.



AFTER SALE SERVICE

For all questions regarding the After Sale Service, please contact us by e-mail at sv@briston-watches.com