After sales service & Customer serviceAfter sales service & Customer serviceAfter sales service & Customer service

After sales service & Customer service


For all questions regarding the After Sale Service, Briston has several Service Centers in the world so please contact us by

Please specify in your e-mail :

- Your complete name

- Where do you live? (city & country)

- When did you buy your watch? Is it still under warranty? 

- What is the reference of your watch? The reference is on the back of the watch, for example 13140.SA.T.1.NK

- What is your problem? You can send photos to illustrate your problem

We will answer answer you within 24 hours, except week end or bank holidays.
You can consult our FAQ page to guide you : FAQ
And our instructions manual page : manual

And of course, you can also contact our official retailers listed here to help you : Briston retailers.


Thanks to the BRISTON warranty, any BRISTON watch that has to be repaired due to a manufacturing fault will be repaired free of charge. 

The warranty certificate must be completed, stamped and signed by the authorized BRISTON retailer.

The following damages or cases are not covered by the BRISTON warranty:

• any damage resulting from inadequate or insufficient care, an accident or normal wear and tear;


• the watch dial, strap, case, cristal, battery, strap links and any other accessory sold with the watch or contained in the packaging;


• any complaint associated with damage or injury caused directly or indirectly by wearing the BRISTON watch;


• a functional failure following the battery running out;


• loss of water resistance following exposure to water at a pressure greater than 100 meters OR loss of water resistance after using the watch or chronograph buttons under water OR damage following the use of alcohol or detergents OR significant damage or corrosion on the watch.


BRISTON will send a bill for its fees to clients claiming additional services or who are unable to present a valid warranty certificate. 

The information above is classed as technical information and will be subject to final approval from BRISTON. All cases not covered by the above list will be dealt with accordingly. The information contained in this document belongs to BRISTON and may not be reproduced without its authorization.


Every BRISTON timepiece comes with a 2-YEAR INTERNATIONAL WARRANTY against defects in material and workmanship. This warranty covers all parts except the battery and all above mentioned elements.


We will not be responsible for any consequential damages arising from the ownership or use of timepiece. 


Should your timepiece become inoperative due to a defect in materials or workmanship, please return it to our office. 


In case of substitution of your BRISTON watch, we will always try to find a similar product for your best satisfaction. 

BRISTON can not guarantee exact & similar patterns or colors specially with the “tortoise shell” pattern as the cellulose acetate is handmade & unique.


Please include your watch, the completed warranty form (with stamp of the shop) together with your proof of purchase clearing stating the nature of the fault. 


The limited warranty is void if the defect is discovered to be caused by abuse or tampering with the watch.


For any watch purchase from an authorized BRISTON dealer, please first contact him who will proceed with the return.


For all questions regarding the brand Briston, retailers..., please contact us by e-mail :

We will answer answer you within 24 hours, except week end or bank holidays.